Project Feedback & Complaints

At Neon & Co, I pride myself on providing calm, capable, and practical support to help your business run smoothly. If a service hasn't met your expectations or a process hasn't gone as planned, I want to know about it. Your feedback is essential in ensuring I continue to deliver the high standard of support my clients expect.

Our Resolution Process

I aim to handle all concerns with the same structure and clarity I bring to my operational work.

  • 1. Submit the form below: Please provide as much detail as possible regarding the specific project or service (Recruitment, HR Admin, or Ops).

  • 2. Acknowledgement: I will personally confirm receipt of your feedback within 2 working days.

  • 3. Review: I will review our project logs, communications, and agreed-upon frameworks to fully understand the situation.

  • 4. Resolution: I aim to provide a formal response or a practical proposed solution within 7 working days.

A woman with glasses and short blond hair smiling, standing indoors in front of beige curtains and a mustard-colored bench, holding a phone

Neon & Co is a trading name of Jacqui Kemp.

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Legal Note: In accordance with the Electronic Commerce (EC Directive) Regulations 2002 and the Companies Act 2006, the above details are provided for the purpose of transparency and to allow for direct and effective communication.